Question 1 : Are your products made in the USA?
Answer : 100% Made in the USA since day one. It's not an option. It's who we are!
Question 2 : How should I wash your shirts?
- Turn the garment inside out
- Set wash temperature to cold
- Line dry or tumble dry low
- DO NOT BLEACH or dry clean
Question 3 : What type of printing process do you do?
Answer : DTG printing ( direct-to-garment)
Designs are printed directly onto the garment and absorb into the fabric. This creates a long lasting print at it's highest quality with the brightest colors.
Question 4 : How long will it take to ship my order?
Answer : 4-8 business days, depending on the product type and availability. Usually received within 2 weeks
Question 5 : What is your Return Policy?
Answer :We offer a 100% satisfaction guarantee. If you are not satisfied with your order, just return it to us for a full refund or exchange.
*Merchandise must be undamaged with original tag intact to receive a refund or merchandise exchange. Must be done within 14 days of receiving your order.
Question 6 : Will I receive a tracking # for my order?
Answer : Yes,once the order ships, a tracking # will be sent to your email on file.
Question 7 : Can HSA custom design a shirt for my department or organization?
Answer : Unfortunately, we discontinued our custom order program, as we did not have the resources to maintain it. Once we restart the program we will make an announcement.
Question 8 : Who comes up with your designs
Answer : The CEO of Heavy Smoke Apparel is also our Creative Director. All designs start on paper and then are enhance in the computer.
For any other questions please email us at: firstname.lastname@example.org
***HEAVY SMOKE APPAREL LLC. ***
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